FAQ

Tube is a leading provider of online storage and web hosting services. We offer ad-financed free and affordable premium online storage/remote backup capacity, plus sophisticated uploading and downloading tools. Other users downloading your files earn you reward points that you can redeem for premium accounts and cash.

Everyone. Millions of people from all walks of life in over 250 countries and territories. Students, professional business people, moms, dads, doctors, plumbers, insurance salesmen, mortgage brokers, you name it.

Whenever you need to send a file that is too large for e-mail, Tube can help. If you need secure remote storage capacity for off-site backups, Tube offers solutions for you. If you want to access personal data from a variety of computers and don\'t want to carry around a USB stick, Tube is a perfect way of doing so. If your bandwidth demands exceed what your regular web hoster is capable of delivering, you can distribute your digital merchandise using Tube's powerful global server network. If you are a shareware author or blogger providing popular content to the world, our Tube Rewards program will enable you to profit from people downloading your files.

There is no limit! And even better: The more downloads your files get, the more you can earn through our Tube Rewards program.

No! It is good practice to always keep more than one backup of any file you cannot afford to lose. Although we are going to great lengths to ensure the long-term integrity and availability of your data, there is always a (very slim) chance of a loss - e.g. because of natural disasters affecting our data centers or someone reporting an acceptable use policy violation affecting your files or files appearing in their context. We take no responsibility for the long-term availability of your data!

If you'd like your file to be downloadable by everyone, make sure not to exceed the limit of 1024 MB. Larger files can only be downloaded by premium users.

All files that do not violate our terms of service or the laws of concerned countries. This means that files violating copyrights, or containing pornography, are forbidden and will be removed as soon as we notice. If you see such files on Tube, we would be glad if you notified us: Simply file an abuse report on our front page.

You will see it in the center of the page once your upload is completed. If you selected multiple files for uploading, you will receive multiple download links. If you upload files frequently, you may wish to sign up for your personal online storage account. It's free, and it allows you to comfortably manage your file portfolio in our innovative file manager.

Depending on your connectivity to our server network, your upload speed may be limited and slower than what you expect. You may wish to install our toolbar for extended features.

You get a lot of extra features for a very low flat fee - starting at USD 9.99 per month: Highest download priority and bandwidth, unlimited downloading (no daily limits, no more annoying "Download limit exceeded" messages), no waiting before a download starts, direct downloads, access to files larger than 1024 megabyes, unlimited lifetime of the files in your account throughout the validity period of your premium status, dramatically increased capacity of your file portfolio, and many more.

As soon as your payment for a premium account clears, we will send a confirmation e-mail to your registered Tube e-mail address as well as to the e-mail address the payment was made from in case it is different. Please check both e-mail account - including spam folders! If you really cannot find our e-mail, we will be happy to resend it to you. You can also check the status of your payment in your account page's payment history section. Note that certain types of payments (especially bank collection) may take up to fourteen days to complete. Use your Moneybookers balance or your credit card to minimize that risk.

If your ISP's connectivity to us (packet latency and loss rate) is bad, your transfer speed will suffer even if you have a premium account. In this case, using a download accelerator will speed up your download dramatically.

Please make sure cookies are enabled in your browser. Also make sure you do not have any cookie blocking or surf protection tools installed. Some firewalls or proxies do this, too. You do not have to accept any cookies, but then you would have to reenter your login data for every file you want to download.

A lifetime platinum account is a premium account that never expires. You pay a one-time fee and enjoy the full range of premium benefits for the rest of your life. Lifetime Platinum accounts are personal, so you cannot include them in your inheritance! This offering is one of the best deals in the industry and may not be available forever, so get yours now!

First make sure that you're logged in with your existing Tube account. Then go to the premium page and click on one of the buy now buttons. Once your payment clears, the premium membership you purchased will automatically be added to your existing membership.

If you purchased a one year premium membership, there's no need to cancel, because this is a one-time payment which does not renew automatically.

Certain types of payments (especially bank collection) may take up to fourteen days to complete. Use your credit card or your Moneybookers balance for instant payment completion. Once your payment has cleared, your premium membership will be activated immediately, and we will notify your by e-mail.

You can change your password while being logged in here. Please note that for security reasons, you need to confirm your existing password before you are allowed to change it.

Please visit the account help page, enter your username, and click the send button to request a link to reset your password.

Please visit the account help page, enter your e-mail address, and click the send button. You will now receive all Tube usernames associated with your e-mail address.

You can can change your personal details here. Please note that for security reasons, you need to confirm your existing password before you are allowed to change your e-mail address.

We automatically monitor every account's activity to detect and disable leaked accounts. Please make sure that your account doesn't get into the hands of third parties - do not share it with anyone, not even with people you trust. Tube staff will never ask you for your password. When entering your account, make sure that you're really on www.tube.com and not on some phishing site. Do not buy accounts from non-authorized resellers or from online auction sites - they may be cheaper, but they won't last long, and you would have to buy a new one. Our authorized resellers will only sell vouchers - never accept a plain account with password. Depending on the credit card the illegal reseller used to set up your account, you may also become subject to criminal investigation. People who live in the same household may share a single account.

You can sign up for your free account here.

Yes, it is! Every qualifying download of one of your files will earn you a reward point. When you have reached a certain number of points, you can redeem them for premium status or even cash. If you have popular content that you have the rights to distribute, this program is for you. If you are trying to earn money by posting files that infringe on the rights of others, forget about it. You will be disqualified.

You can either wait until you have earned even more points, or redeem some for one of our awards:
10000 reward points: one month premium membership
50000 reward points: 6 months premium membership
100000 reward points: One year premium membership
500000 reward points: Lifetime platinum + $500 USD
1000000 reward points: $1500 USD
5000000 reward points: $10000 USD

Only one download per IP per day per file will be counted. Downloads from certain countries do not count (click here to see a list of qualifying countries). We reserve the right to exclude downloads from certain IP addresses from counting towards your rewards earnings if we detect fraudulent activitiy.

We give reward points for downloads of your files. The more downloads your files get, the more points you will make. You can redeem your points for free premium services or real money. For more information, visit our rewards page.

Only one download per IP per day per file will be counted. Downloads from certain countries do not count (click here to see a list of qualifying countries). We reserve the right to exclude downloads from certain IP addresses from counting towards your rewards earnings if we detect fraudulent activitiy.

We will send your rewards payment through PayPal within 10 working days.